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Courier Franchises Industry Statistics and Trends

Courier Franchise Industry Statistics and Trends – 2024

Courier Franchises Industry Statistics and Trends

The global economic landscape is currently navigating through a deeply transformative phase, marked by rapid technological advances, shifting geopolitical dynamics, burgeoning consumer needs, and an increasing focus on environmental sustainability.

Amidst this flux, franchising stands as a bastion of stability within the market economy, especially here in the UK.

Delving into the statistics and trends within the franchising sector offers invaluable insights into its adaptive nature and its capacity to swiftly embrace innovation. This analysis is not only pivotal for entrepreneurs and investors but also enlightens a broad spectrum of stakeholders keen on understanding the current economic conditions in finer detail.

Franchising by the Numbers In The UK and Worldwide

The franchising domain is witnessing global growth, particularly in sectors poised to adapt to the prevailing challenges. According to Business Research Insights, the global franchising market, valued at $1,00797.4 million in 2021, is projected to ascend to $1.75955 million by 2027.

In the UK according to the latest stats, the franchise industry £17.2 billion per annum to UK GDP, employing 710,000 people, with 93% of franchisees claiming profitability and less than 1% of franchisors closing per year due to commercial failure.

Europe stands as the second-largest market, a hub for 450 million consumers across 28 countries, hosting over 8,500 brands. While American companies, especially those in food, wellness, and logistics, mark a significant presence, European-origin brands dominate the continent’s franchising scene, with 8 out of 10 top brands hailing from within Europe.

The allure for investors stems not just from the developmental prospects but from the advantages of leveraging established brands and mitigating business risks inherent in starting from scratch.

Sectoral Trends and Growth Avenues

The strategic identification of new trends is vital for maintaining competitiveness for franchise brands operating in the UK. This includes innovations in internal organisation, consumer habits, and preferences, ensuring franchises remain relevant.

Technological innovation, customisation, foreign market operations, and eco-sustainability are propelling franchising trends. The collective strength of networks sharing know-how and advanced tools enhances both work quality and customer experience.

Emerging Sectors for Franchising in the UK in 2024

  • Technology and Digital Innovation: The surge in technology-focused franchises reflects the market’s appetite for augmented reality, artificial intelligence, and cybersecurity.
  • Sustainability and Eco-friendly Products: Consumer environmental consciousness is boosting franchises that offer sustainable solutions across various sectors.
  • Food and Gastronomy: This steadfast pillar of franchising is diversifying into healthy, vegan, vegetarian, and ethnic cuisines.
  • Logistics and Shipping: The e-commerce boom is expanding the logistics and shipping sector, with a predicted 90% of purchases moving online by 2040.

Embarking on a Franchise Venture in Logistics

Venturing into a logistics franchise like Mail Boxes Etc. presents a promising opportunity, aligning with the latest consumer trends. Mail Boxes Etc in the UK and Ireland offers a comprehensive franchising programme, ensuring affiliates receive ongoing support and training, backed by a global network of approximately 1600 Service Centres.

Concluding Thoughts

The franchising sector, with its inherent adaptability and innovative capacity, is poised for sustained growth. By tapping into emerging trends and leveraging the strengths of franchising, businesses like Mail Boxes Etc. are well-equipped to thrive in the evolving global economy.

Opening a franchise within the logistics sector could prove to be a lucrative investment, adept at adapting to emerging trends. Mail Boxes Etc. franchising offers a programme that delivers assistance and continuous training to its affiliates, enabling them to rely on a network of approximately 1600 Service Centres globally. Contact us to explore the solutions customised for you to commence your business.

how to grow a courier franchise

How Do Auction Houses Work?

how to grow a courier franchise

Auction houses – the very term conjures images of gavel-pounding, fervent bidding, and the exhilarating chase of acquiring a prized possession. From the legendary Sotheby’s of London to Christie’s with its global presence, the world of auction houses is a blend of history, art, commerce, and theatre. 

But how exactly do these institutions operate? Let’s pull back the curtain on the intricate choreography that unfolds at these establishments.

1. The Conception: Consignment

An item’s journey, be it a Van Gogh masterpiece or a first edition of J.K. Rowling’s “Harry Potter”, often starts with a consignment. An individual or entity looking to sell approaches the auction house to have their items listed.

Authentication and Valuation: Experts at the auction house, armed with years of expertise and research resources, validate the item’s authenticity. After this, estimating the item’s market value is derived, often considering historical significance, provenance, and demand.

2. The Preview: Exhibition

Before the actual auction, items are displayed in an exhibition. This serves dual purposes: potential buyers can inspect the items, and the exhibition generates buzz. For instance, a piece of jewellery once owned by Princess Diana, exhibited at Christie’s, would undoubtedly draw considerable attention and intrigue.

3. The Main Event: The Auction

The auction can be thrilling, with Christie’s King Street saleroom in London or Sotheby’s New York auction floor buzzing with energy.

Bidding: As the auctioneer introduces an item, bids fly in, either from attendees in the room, over the phone, or even online in today’s digital age. The pace can be frenetic, with auctioneers maintaining a rhythmic cadence, acknowledging bids and constantly upping the ante.

Hammer Time: The climax of any auction is the fall of the auctioneer’s gavel, signifying the acceptance of the final bid. The iconic phrase, “Going, going, gone!” is more than just theatre; it’s the culmination of the process, with the highest bidder earning the right to the item.

4. After the Gavel: Payment and Delivery

Once the hammer falls, the winning bidder must settle their payment, typically within a specified period. Auction houses, like Bonhams or Phillips, have stringent payment methods and terms. Once payment is cleared, the item is either collected by the buyer or delivered, often with insurance and other logistics arranged by the auction house.

5. The Auction House’s Cut: Buyer’s and Seller’s Premium

Auction houses are, after all, businesses. They earn through a ‘seller’s premium’ (a percentage of the final bid amount from the seller) and a ‘buyer’s premium’ (an additional charge on the winning bid to be paid by the winner).

The world of auction houses is a fascinating blend of art and commerce. Institutions like Sotheby’s, Christie’s, and Bonhams don’t merely sell items; they offer stories, histories, and moments of shared human culture. Whether you’re a seasoned collector or a casual observer, there’s no denying the allure and excitement of the auction world.

Fine Art Shipping With Mail Boxes Etc

Mail Boxes Etc. (MBE) offers specialised solutions in fine arts shipping, catering to dealers, galleries, and artists’ unique needs. Understanding the delicate nature of fine arts, MBE provides expert handling and shipping services for Fragile, Large, Awkward, and Valuable (FLAV) items. 

Their adept handling of FLAV items ensures that each piece of art, whether a fragile sculpture, a large canvas, or an awkwardly shaped installation, is treated with the utmost care and professionalism. MBE’s comprehensive services include custom packaging, climate-controlled transportation, and secure delivery options, ensuring that each piece of art arrives at its destination in pristine condition.

This tailored approach makes MBE a trusted partner in the art world, where the safe and efficient transport of fine arts is not just a requirement but an art in itself.

What Is Footfall

What Is Footfall?

What Is Footfall

Navigating the maze of modern retail, from the storied corridors of London’s Oxford Street to Manchester’s bustling Market Street, the term ‘footfall’ emerges as an essential metric. But what exactly is footfall, and why does it hold such significance in the world of commerce?

Understanding Footfall

At its most basic, footfall refers to the number of people entering a particular space during a specified period. In the retail context, it represents the count of customers walking into a shop, mall, or a specific shopping area.

The Importance of Footfall in Retail

  • Business Strategy & Planning: Like a doctor monitoring a patient’s pulse, businesses monitor footfall to gauge their health. Higher footfall often translates to higher potential sales. Brands like Marks & Spencer or John Lewis use these metrics to make informed decisions, from staffing levels to stock management.
  • Marketing & Promotion Effectiveness: Imagine launching a new advertising campaign or in-store promotion. How do you measure its success? The increase (or decrease) in footfall can offer vital clues. Events like the annual Boxing Day sales or Black Friday draw massive footfalls, and their success is often gauged by the number of feet hitting the store floors.
  • Real Estate & Renting Decisions: Areas with higher footfall often command higher rents. Prime locations like Regent Street or Birmingham’s Bullring shopping centre are premium spaces, in part due to their impressive footfall figures.

Measuring Footfall

Historically, the process was manual, with individuals using clickers to count customers. However, technology has revolutionised this domain:

  • Electronic Counters: Positioned at entrances, these devices automatically count customers entering and exiting, providing accurate daily figures.
  • CCTV & Video Analysis: Modern systems use video feeds to count customers, offering the advantage of post-analysis to understand shopper behaviour.

WiFi & Mobile Tracking: Some advanced methods track mobile phones’ WiFi signals, offering insights into numbers, patterns, and dwell times.

Choosing a Franchise Path

On the franchise front, entrepreneurs can capitalise on the established market presence of a known brand. This path often includes a predefined business model, simplifying operations for entrepreneurs needing more experience.

Franchisees may face reduced initial marketing and operational costs, as these are typically part of the franchisor’s support system. Additionally, established relationships with suppliers and partners facilitated by the franchisor can benefit business growth.

However, joining a franchise system also involves adherence to the franchisor’s guidelines and may involve ongoing fees, such as royalties based on revenue.

When seeking financial support, entrepreneurs may find that banks are more receptive to funding a franchise due to the proven business model and existing brand recognition.

Starting an independent business and opening a franchise come with distinct paths and potential outcomes. When making this critical decision, entrepreneurs should consider their personal goals, risk tolerance, and commitment level. Careful deliberation and market research are paramount in choosing the path that aligns with an individual’s business aspirations and resources.

Footfall Beyond Retail

While the concept has its roots in retail, it has broader applications. Tourist attractions, for example, monitor footfall to understand popularity. The British Museum or Edinburgh Castle, renowned tourist magnets, employ footfall data to enhance visitor experience, manage crowd control, and even determine ticketing strategies.

The Challenges & Critiques

Like any metric, footfall has its challenges. It doesn’t necessarily equate to sales – high footfall with low conversion rates might indicate window shoppers rather than buyers. The advent of online shopping also complicates the picture. While the streets of London or Liverpool might be teeming, many might be showrooming — examining products in-store, only to buy online.

Mail Boxes Etc And Footfall

In the context of increasing footfall, MBE (Mail Boxes Etc.) effectively leverages a diverse range of services. Their mailbox services offer a secure and convenient solution for both individual and business mail needs, attracting a steady stream of local customers. MBE’s auction services draw in sellers and buyers, catering to a unique market segment and enhancing in-store traffic. 

The pack and shipping services are indispensable for B2C and B2B clients, offering hassle-free logistics solutions that are essential for businesses and individuals alike. Additionally, MBE’s print and marketing services attract various customers seeking professional and high-quality printing solutions, from small-scale personal projects to large corporate marketing campaigns. 

Lastly, MBE’s comprehensive business solutions, including administrative and support services, cater to the needs of local businesses, thereby driving consistent B2B footfall to their locations. Each of these services meets specific customer needs and synergistically contributes to increasing foot traffic within MBE establishments.

Footfall is more than just a count of shoes on a shop floor. It’s a pulse, a rhythm that offers insights into business health, consumer behaviour, and market trends. In the ebb and flow of the retail world, understanding footfall remains paramount for businesses aiming to stay a step ahead.

Starting Your Own Business Vs Buying A Franchise

Buying A Franchise V Starting A Business

Starting Your Own Business Vs Buying A Franchise

Entrepreneurs are often at a crossroads when entering the business arena: start an independent company from the ground up, or enter the franchise domain. Each route has unique advantages and considerations that merit thorough evaluation for anyone keen to launch into the business sphere.

Point 1: Industry data indicates that around 20% of new startups do not surpass their first year.

Point 2: Banks tend to favour established brands for their perceived stability.

Launching an Independent Business

Embarking on an independent business venture is an exercise of autonomy and faith in one’s vision. Entrepreneurs can relish complete control over their business strategy and daily operations, allowing them to tailor their services or products directly to their vision and the market’s needs.

Yet, such freedom comes with considerable responsibility. Entrepreneurs must navigate every aspect of the business without the support of a recognised brand or established business model, which can make initial customer acquisition and partner relations more challenging.

Starting a business independently typically requires significant initial capital without the support of a franchisor. Marketing and brand recognition efforts, crucial for gaining traction, often demand substantial investment.

Given these challenges, it is unsurprising to find a higher failure rate among new businesses, often due to undercapitalisation, marketing missteps, or lack of essential business management experience, according to the United States Bureau of Labor Statistics and the Small Business Administration.

Choosing a Franchise Path

On the franchise front, entrepreneurs can capitalise on the established market presence of a known brand. This path often includes a predefined business model, simplifying operations for entrepreneurs needing more experience.

Franchisees may face reduced initial marketing and operational costs, as these are typically part of the franchisor’s support system. Additionally, established relationships with suppliers and partners facilitated by the franchisor can benefit business growth.

However, joining a franchise system also involves adherence to the franchisor’s guidelines and may involve ongoing fees, such as royalties based on revenue.

When seeking financial support, entrepreneurs may find that banks are more receptive to funding a franchise due to the proven business model and existing brand recognition.

Starting an independent business and opening a franchise come with distinct paths and potential outcomes. When making this critical decision, entrepreneurs should consider their personal goals, risk tolerance, and commitment level. Careful deliberation and market research are paramount in choosing the path that aligns with an individual’s business aspirations and resources.

Mail Boxes Etc. provides a franchising opportunity that presents a business model which has been established and tested across more than 40 countries globally. The model is designed to work in concert with local partners, enhancing the ability to deliver services tailored to meet the diverse needs of customers.

The suite of logistics and marketing services offered by Mail Boxes Etc. is structured to support entrepreneurs in concentrating on growing their business’s core areas. This is facilitated through access to expert advice and a comprehensive network of seasoned professionals within the franchise system.


The Power of Location in Franchising Success


Entrepreneurs often tout starting a franchise as a game-changing move in the entrepreneurial world. It promises the thrill of ownership with the support of a tried-and-tested business model

Choosing the right location is crucial for excitement, potential profitability, and significant decision-making.

Understanding the Importance of the Right Franchise Location

So, you’ve decided to open a franchise. One question might stand out as you manoeuvre through your business plan: 

How do I find the ideal location? 

Another might be: Why is this decision so pivotal?

The answer is multifaceted. The location of your franchise can determine its visibility. A franchise in a strategic position can capture attention effortlessly, ensuring a consistent customer inflow. And as any business guru will tell you, more foot traffic often translates to higher revenue.

The Value of Strategic Real Estate

The Value of Strategic Real Estate

Your chosen spot doesn’t just represent a physical space where transactions occur. It’s a strategic position that, when chosen wisely, can significantly amplify the success of your business.

Imagine setting up a health food franchise near a gym or a fitness centre. The chances of attracting health-conscious customers skyrocket because of the strategic proximity. However, a franchise in a remote location with few customers may have difficulty making sales, even if their products are good.

Steps to Find the Perfect Franchise Business Location

Finding a great location isn’t about luck, but diligent analysis and meticulous planning. It’s not as simple as choosing a place that “feels right.” It involves deeply diving into factors influencing customer behaviour and your franchise’s success.

Factors to Consider When Choosing a Business Location

Factors to Consider When Choosing a Business Location

Demography: As a franchise owner, you must know whom you serve. Are your potential customers young professionals, families, or perhaps retirees? Understanding and defining your target market is the first step. Once clear, you can scout for locations where this demographic is predominant.

Accessibility: Imagine having a world-class product or service, but it’s a Herculean task for customers to reach you. Your location should be easily accessible to both customers and staff. Proximity to public transportation, adequate parking, and easy-to-navigate routes can be invaluable.

Competition: Competition is a double-edged sword: it validates demand but can also cannibalise sales when excessive.

Research: Thoroughly analyse your chosen area. Are there already numerous businesses offering the same or similar services? If so, it might be wise to reconsider.

Cost Implications: Financial considerations extend beyond just rent. When budgeting for your location, factor in additional costs like utilities, maintenance, security, and local taxes. These can add and influence your bottom line.

Franchise Agreement: Check the franchise agreement to ensure there are no restricted locations where you cannot have a centre.

As you embark on your franchising journey, give the location the importance it commands. It’s not just a place; it’s a strategic decision that can steer your success trajectory. And with careful consideration and planning, you’ll be well on your way to establishing a franchise that doesn’t just exist but thrives.

Mail Boxes Etc.: With over 2,800 offices in 53 countries, Mail Boxes Etc. has demonstrated a significant ability to select strategic locations, guaranteeing a wide territorial coverage and a constant presence in the busiest areas.

Choosing the right location for your franchise is a fundamental element that can determine the success and growth of your business.

Do you need an expert guide for your business? Mail Boxes Etc. franchising is here to help you. With our industry experience and expertise, we can guide you through every step of this crucial decision.

business plan for a courier franchise store

Business Plan For A Courier Franchise Store

business plan for a courier franchise store

Embarking on a journey to start a courier franchise store demands meticulous planning, strategic vision, and a keen understanding of the market. 

This article will guide you through each essential phase of your business plan, from drafting an outline to analysing competition, understanding strengths and weaknesses, acknowledging personal motivations, budget and price planning, to examining gross profit, margins, and expenses.

Creating a Business Plan Outline

Goals and Objectives

The foundation of your business strategy is forming a solid business plan outline. The critical components of this outline are your SMART goals, which are Specific, Measurable, Achievable, Relevant, and Time-bound. These might range from anticipated sales volumes to desired customer demographics or plans for expansion.


Apart from setting goals, it’s crucial to establish definite timelines for achieving these objectives. This step provides clarity and direction for your business operations.

Identifying Your Store’s USPs

Your Unique Selling Proposition (USP) is the cornerstone that differentiates your courier franchise store from competitors. It could include longer operating hours, quicker delivery, or top-tier customer service. The competitive advantage these unique features provide can drive customer acquisition and retention.

ups envelope

Understanding the Competition

Analysis and Profile Creation

To understand the competition, scrutinize businesses in your locality offering similar courier services. This could involve researching online, visiting competitor locations, or gathering feedback from their customers.

Future Trends and Planning

Foreseeing future courier industry trends is crucial to maintain your franchise’s competitive edge. Keep abreast of new technologies, changing customer preferences, and potential regulatory shifts to stay ahead.

Strengths and Weaknesses

SWOT Analysis

A comprehensive analysis of your business’s internal and external environment involves conducting a SWOT (Strengths, Weaknesses, Opportunities, Threats) analysis. This procedure helps you understand the strengths (competitive advantages), weaknesses (improvement areas), opportunities (potential market gaps), and threats (possible challenges from competitors or market scenarios) your courier franchise store might encounter.

Your Motivations

Personal Reasons

Pondering over personal motivations for initiating a courier franchise store could be crucial. This could stem from seeking financial autonomy, a keen interest in the courier industry, or striving for work-life balance.

Realistic Expectations and Exit Plan

Keeping a realistic outlook regarding the challenges and limitations your store might face is vital. Preparing an exit strategy can provide a contingency plan if things don’t pan out as expected.

courier store swat analysis

Budget Planning

Detailed Cost Analysis

An integral aspect of your business plan is budget planning. Detail all prospective startup and operational costs, including rent, insurance, inventory, and store renovation. Identify where the funding for these expenses will come from – personal savings, a business loan, or investors.

Startup Expenses vs. Operating Expenses

Distinguish between startup expenses (one-time costs) and operating expenses (recurring costs). This step ensures you have a sustainable financial plan to support both expenditures.


Pricing Strategy and Sales Forecasting

Determining a successful pricing strategy involves considering your services’ costs, competitors’ prices, and customer-perceived value. Accurate sales forecasting can guide your pricing strategy, ensuring your prices cover costs and remain competitive.

Gross Profit and Margin

Profit Calculation and Margin Analysis

Subtract the cost of goods sold (COGS) from your total sales to calculate gross profit. Analysing your gross profit margin (gross profit as a percentage of sales) can offer valuable insights into your business’s financial efficiency and overall health.

Expenses Planning

Twelve-Month Plan

Plan for expenses by projecting your business’s costs over the first year and beyond. Include operational costs, loan repayments, and tax obligations. Regularly reviewing and updating your expense plan can prevent financial issues and ensure your business stays on track.

profit and loss statement

Profit and Loss

Projected Sales and Costs

A profit and loss (P&L) statement encapsulates your business’s financial performance over a period. It details projected sales, costs, expense budgets, taxes, and net profit.

Financial Health Indicators

The P&L statement also showcases your net profit margin (net profit as a percentage of revenue), cash flow status, and balance sheet projections, providing insights into your business’s financial stability.

Writing the Business Plan

Finally, you can begin writing your business plan after contemplating all the factors listed above. It should include an introduction to your business, a depiction of your target market, sales goals, and overarching targets. The business plan should be lucid, concise, and comprehensive, offering a detailed roadmap to your courier franchise store’s journey to success.

Constructing a business plan for a courier franchise store goes beyond administrative tasks; it’s a strategic initiative that provides the bedrock for your entrepreneurial journey. 

A carefully crafted plan and diligent implementation can see your courier franchise store prosper in the competitive marketplace. Starting with a robust plan, strategic vision, and accurate financial planning can ensure your business thrives.

edinburgh royal mile


Understanding The Local Business Market For A Courier Retail Franchise

edinburgh royal mile

Opening a courier store in a new locale is an exciting venture, yet it demands thorough research and understanding of the local market dynamics. Each town or street has its unique blend of demographics, competition, infrastructure, regulations, economic conditions, and cultural nuances.

Thus, understanding these facets can provide insights that will guide your decision-making, strategy, and, ultimately, the success of your courier store.

1. Market Research

This broad study involves identifying potential customers, their needs, and local buying habits. Use local statistics from the ONS (office of national statistics) and the council in which the store will be located, in addition to data from the town’s chamber of commerce and information from existing businesses, to gain insights.

Online platforms like Google Trends and social media platforms can provide demographic and behavioural data about the residents.

2. Competitor Analysis

Identify your main competitors in the area. Visit their stores, browse their websites, and understand their service offerings, pricing, and customer service. Use this information to differentiate your courier store and effectively meet customer needs.

3. Infrastructure and Accessibility

Evaluate the local infrastructure, including roads, accessibility to key business areas, footfall and parking facilities. This will help determine how efficiently you can run your courier services.

waterloo station, london

4. Local Regulations

Contact the local council to understand specific regulations, zoning requirements, and laws that may affect courier services. This will ensure your business operates within legal boundaries.

5. Economic Indicators

Understand the economic condition of the town. Factors like unemployment rates, average income, cost of living, and economic growth can help assess the viability of your business.

  • Drive Around the Town: Spend some time driving around the area to get a feel for the local community. The state and type of the houses can offer insights into the socio-economic status of the residents.
  • Check House Prices and Rental Market: Look up property prices and trends in the local rental market. This information can indicate the relative affluence of the area. A higher average house price typically correlates with higher disposable income, which could translate into greater demand for courier services.
  • Number of Houses for Sale: Note the number of houses for sale. A high number of properties on the market could suggest residents are moving out, whereas a low number might indicate a stable community. The reasons for these moves could be varied – from economic to personal. Each of these scenarios will have different implications for your business.

6. Local Business Relationships

Building personal relationships with potential customers is essential for establishing a strong presence in the local market. Visit local businesses, introduce yourself, and gauge their courier service needs.

  • Introduction and Gift Hamper: When visiting, consider bringing a small gift hamper or offering a token of goodwill. This can be a physical reminder of your visit and new business. The gift could be something as simple as a branded pen or notebook or a small hamper containing a few locally sourced or branded items.
  • Express Interest in Their Business: Show genuine interest in their operations and discuss how your courier services can help streamline their processes. Listen to their needs and offer tailored solutions.
  • Follow-Up: After your visit, follow up with a phone call or an email thanking them for their time and reminding them of your services.
Local Business Relationships

Remember, establishing relationships early on can help create a robust customer base for your courier store and foster long-term business partnerships.

7. Local Surveys

Conduct surveys to understand better the needs, perceptions, and expectations of potential customers regarding courier services. This strategy can provide valuable insights to shape your business operations and service offerings.

  • Online Surveys: Consider leveraging platforms like Google Ads and Facebook Ads for conducting these surveys. You can target these ads to your local market and collect feedback through the attached survey forms. This can help you gain insights into local preferences, customer pain points, and potential opportunities for your business.
  • Direct Mail Surveys: Partnering with a local marketing company to distribute survey leaflets in your targeted area is another option. This approach can reach customers who may be less active online but still represent an essential part of your market.

Both methods, online and direct mail surveys, can complement each other and comprehensively understand your local market’s needs and expectations regarding courier services. These insights can guide your business strategy, helping you build a store-based courier service that is truly responsive to local needs.

8. Technology Usage

Assess how the local market embraces technology such as online booking, parcel tracking, and real-time delivery notifications. You can better fulfil customer expectations by aligning your courier business’s technological capabilities with local preferences.

Here’s a suggested way to go about it:

  • Create a spreadsheet of local businesses: Identify the various local businesses that could be potential customers for your courier services.
  • Analyse their websites: Visit these businesses’ websites to understand their existing delivery services. Take note of their delivery services, like same-day delivery, next-day delivery, or 2-3 business day’s delivery.
  • Focus on food delivery services: Look closely at local restaurants and takeaways. Examine if they offer delivery through delivery apps. This could indicate a high demand for courier services and a readiness to adopt technological solutions.

By systematically analysing the technology usage of potential customers, you can get a sense of the technological expectations in your local market. This information can guide you to incorporate the right technologies in your courier business, ensuring you meet or exceed local customer expectations.

9. Social, Cultural and Seasonal Factors

Consider local cultural nuances, preferences, seasonal trends, and the presence of any ethnic minority populations that may influence your business. These factors can significantly impact customer behaviour and the demand for courier services.

For instance, ethnic minority populations often have specific needs or preferences related to their cultural practices, such as certain holidays when there might be an increased demand for courier services. Understanding these dynamics can help tailor your services to meet the community’s diverse needs, fostering inclusivity and enhancing customer satisfaction.

lightening storm uk

10. Potential Risks

Consider risks related to the local climate, crime rates, and other challenges. In the UK, weather systems such as heavy rain, storms, and snow can disrupt courier operations. Identifying these risks ahead of time can aid in preparing contingency plans to handle adverse weather conditions, ensuring your business remains operational even in the face of such challenges.

Moreover, understanding local crime rates can assist in planning security measures to protect your staff, customers, and assets, providing a more robust foundation for your courier business.

Thorough research and understanding of the local market can set a solid foundation for your courier store and increase its chances of success.

In summary, a deep dive into the local market scene is fundamental to the success of your courier store. From market research to understanding local infrastructure and regulations, economic indicators, building local business relationships, utilising technology to catering to social and cultural norms – all these aspects play a significant role in your store’s viability and profitability.

Hence, by conducting comprehensive research and continuous learning about your local market, you can make informed decisions and set your courier business on the path to success.

How can you make your business more competitive?

The ubiquity of the internet and the growth of online shopping in recent years have contributed to redefining the boundaries of markets and the circulation of goods. This has opened up many opportunities for start-ups and SMEs but has also created challenges. Their small size and relative lack of resources sometimes means smaller businesses struggle to optimise the benefits technology can bring in the fields of logistics, marketing and related services. Therefore, it is necessary to adopt strategies and technologies to guarantee a high service level to make a company competitive. But what are the options?

· The constant growth in online purchase volumes offers both challenges and opportunities for SMEs.

· To make a service company competitive, significant economic investment is needed.

Optimise your logistics

According to a survey by eMarketer, in 2020 18% of all retail sales took place via e-commerce, but it’s estimated that by 2024 this will rise to 21.8%. Consumer demand has driven many recent developments in e-commerce, not least of which is logistics. Consumers have extremely high expectations about delivery options, returns processes etc., and these factors strongly influence purchasing decisions.

Setting up your own logistics department is far from straightforward. However, you will need to rely on established structures and qualified staff to have the resources to invest in new technologies. And while these infrastructures already exist in most large organisations, they are often not in smaller companies.

Thankfully there is no shortage of solutions – outsourcing warehousing, logistics, and shipping is a smart move for many SMEs. Collaborating with large specialist providers means they can benefit from the tools and strategies they need to improve competitiveness without depleting their resources.

Invest in training

Training and updating personnel is not simple for SMEs and small businesses – it requires a significant investment of money and time. Yet staff training is crucial, as is recruiting and retaining the right people. Your team both represents and embodies your brand and service ethos. Training them properly means you can easily implement any process changes and transform them into a competitive advantage.

Strengthen your corporate image

According to research conducted by MarketingSignals, 37% of e-commerce start-up failures are caused by the lack of investment dedicated to the visibility and recognition of the brand in the target market. At Mail Boxes Etc we can help you develop your brand image and promote it across various print and digital channels. Our competitively priced graphic design and print solutions can help bring your brand to life.

Manage the peaks and troughs

Smaller businesses sometimes find it challenging to cope with peaks and troughs in demand, so it’s a good idea to work with expert third-party suppliers like your local Mail Boxes Etc centre. Whether you use our fulfilment and logistics services to manage peak orders and deliveries or work with our design and print experts to create a suite of campaign materials to generate increased demand, we’re here to help. And the great thing is, you can use our expert services as and when you need them. An agile solution if ever there was one.

With decades of experience, an established brand and a vast network of skilled professionals, Mail Boxes Etc offers small and medium-sized businesses a wide range of integrated solutions for the optimised digital management of communication, shipping, logistics, printing and marketing support services.

MBE Worldwide acquires PACK & SEND New Zealand

mbe worldwide acquires pack and send new zealand

MBE Worldwide S.p.A. (‘MBE’) is pleased to announce the acquisition of 100% of the share capital of PACK & SEND New Zealand (‘PACK & SEND NZ’) from the former PACK & SEND NZ master licensee.

MBE is a leading commerce-enablement platform providing e-commerce, fulfilment, shipping, marketing and print solutions to SMEs and consumers. In 2022, MBE served over 1 million business customers worldwide, generating €1.3 bn (US$1.4 bn) of system-wide gross revenue, through its 3,150+ business solutions centres in 52 countries, and €22 bn (US$23 bn) of gross merchandise balue traded through its PrestaShop e-commerce solutions.

PACK & SEND SYSTEMS (‘PACK & SEND’), the franchisor of the PACK & SEND system that was acquired by MBE Worldwide in 2021, was founded in Sydney, Australia in 1993. Since that time, it has operated in the shipping and logistics industries through a network of entrepreneurs and master licensees.

PACK & SEND NZ has been trading in New Zealand since 2008 as a master licensee of PACK & SEND, supporting a network of franchise partners currently comprising 20 business solutions centres.

With this acquisition, MBE reinforces its presence in the Oceanian market where three of its family of brands now operate: MBE, PACK & SEND and World Options. PACK & SEND NZ will continue to operate as an independent company within New Zealand. All MBE Group companies operating in Oceania will retain their respective business concepts and brands.

“We are excited to now be part of the MBE Group,” said Matthew Everest, Managing Director of PACK & SEND NZ. “The future developments and synergies we can implement working together are a fantastic driver for further growth of the PACK & SEND brand in New Zealand. We share with the MBE team the same values, culture and most of all customer satisfaction as our primary objective.”

Paolo Fiorelli, Chairman and CEO of MBE Worldwide, said: “We welcome PACK & SEND NZ to the MBE family. We acquired the franchisor of PACK & SEND based in Australia in March 2021. In March 2023 we acquired PACK & SEND UK. With the acquisition of PACK & SEND NZ, the entire global PACK & SEND Network is now part of the MBE Group’s directly operated countries. We will be working together to further improve our offering of high-value solutions to customers in the Oceanian market.”

Double-digit growth for MBE Worldwide in 2022

mbe worldwide 2022 results

MBE Worldwide (MBE) is a leading commerce enablement platform providing e-commerce, fulfilment, shipping, marketing and print solutions to SMEs and consumers. MBE closed FY2022 with €1.3 bn (US$1.4 bn) of system-wide gross revenue – generated through its location-based platform made of 3,150+ business solution centres in 52 countries, operating under different brands: PrestaShop, Mail Boxes Etc., PostNet, PACK & SEND, AlphaGraphics, Multicopy, GEL Proximity and World Options – and €22 bn (US$23 bn) of gross merchandise value traded through its digital platform under the PrestaShop brand.

During 2022 MBE opened 153 new business solution centres globally and signed three new Master Licence (ML) Agreements – Colombia, Morocco and Ecuador – thus expanding its global platform into new territories.

Furthermore, in 2022 MBE successfully concluded further strategic acquisitions such as World Options and Gel Proximity. World Options is a provider of shipping solutions for business customers in the UK and the US, while GEL Proximity is a tech platform entirely dedicated to last-mile logistics, allowing consumers to choose among different proximity services.

“I can proudly say that 2022 has been probably our best year ever, both in terms of organic and inorganic growth,” says Paolo Fiorelli, MBE Chairman and CEO. “Within a complex macro-economic context exacerbated by high inflation in many countries in which we operate, uncertainty regarding energy resources and rising supply chain costs, our results have been extremely positive. We increased MBE Worldwide Group system-wide gross revenue by +28.7% passing from €1.01 bn (US$1.2 bn) in FY2021 to €1.3 bn (US$1.4 bn) in FY2022. The ambition, discipline, commitment and passion of the team, both at corporate and network level, have fuelled our daily activities and helped us reach our challenging goals.”

Paolo Fiorelli adds: “We continue to strengthen our capacity as a global commerce enabler for SMEs and consumers, combining the synergies of our two integrated platforms: the physical one counting more than 3,150 business solution centres in 52 countries and the digital one represented by our PrestaShop e-commerce suite. Through the two platforms in 2022 we fulfilled the commerce needs of over 1 million business customers worldwide.”

MBE is concentrating effort to combine its worldwide network of business solution centres with PrestaShop, one of the most successful e-commerce platforms in the market, positioning MBE as a unique player in the global landscape. “Our future plans will keep leveraging the passion, commitment and skills of our people combined with our innovative technologies, to help all of our customers to solve their daily challenges,” concludes Paolo Fiorelli.

About MBE Worldwide

MBE Worldwide S.p.A., a privately-owned company headquartered in Italy, is a global commerce enabler for SMEs and consumers thanks to its platform providing e-commerce, fulfilment, shipping, marketing and print solutions via multi-brand operations: PrestaShop, Mail Boxes Etc. (except in the US and Canada), PostNet, PACK & SEND,, AlphaGraphics, Multicopy, Print Speak, GEL Proximity and World Options. In 2022, the combination of its physical platform – that currently counts 3,150+ business solution centres in 52 countries with more than 13,000 associates – with its PrestaShop e-commerce platform served over 1 million business customers worldwide, generating €1.3 bn (US$1.4 bn) of system-wide gross revenue and €22 bn (US$23 bn) of gross merchandise value.

Mail Boxes Etc. celebrates 30 years as the business partner of SMBs worldwide

Milan, Italy – April 20, 2023: Mail Boxes Etc. Italy – part of the MBE Worldwide S.p.A. group of companies (“MBE”) since 2009 – is celebrating its 30th Anniversary. Since opening its first Service Center in Milan, Italy, in 1993, Mail Boxes Etc. Italy has grown to having more than 580 Business Solution Centres, while MBE worldwide is a global commerce platform combining a leading e-commerce enabler with a multi-brand location-based network of over 3,150 Business Solution Centres in 52 countries.

Mail Boxes Etc. is a leading Global Commerce enabler for SMBs and consumers thanks to its platform providing e-commerce, fulfilment, shipping, marketing and print solutions. Mail Boxes Etc.’s innovative and entrepreneurial business model, unique selling proposition, and high-quality range of solutions have attracted many entrepreneurs over the years, resulting in an increasing number of countries joining the MBE network. The company attributes its success to its vast range of tailored solutions, specifically designed to meet the needs of small and medium-sized businesses and consumers.

The inception of the MBE network occurred in Italy, with the first Business Solution Center opening in Milan in April 1993. MBE Italy was established by Graziano Fiorelli and his son Paolo, who developed the business following the successful performance of the Mail Boxes Etc concept in the USA.

Starting in 2001, MBE began acquiring the rights to operate the Mail Boxes Etc. brand in additional countries, including Spain and Germany, then France, Poland, Portugal, and the United Kingdom & Ireland.

In 2009, the Fiorelli family acquired the worldwide Mail Boxes Etc. business and brand (with the exception of the USA and Canada.)

On MBE Italy’s 30th Anniversary. Graziano Fiorelli, MBE Chairman Emeritus, said: “With my son Paolo we have developed a company with a winning business model, aiming to build that company to a global scale. This result was only made possible through the efforts of our many passionate and talented people.” 

Paolo Fiorelli, MBE Chairman and CEO, added: “My father started this entrepreneurial journey, and I kept building on it. We have always firmly believed that expanding MBE globally would be of paramount significance, and MBE’s results so far have proved us right. Today MBE continues to enable many entrepreneurs to realize their ambitions, as part of a strong and well-established organization in Italy and abroad. Our mission is to support customers in their daily challenges, with tailored solutions and professional service, acting as their flexible engine for growth and development.”

Mail Boxes Etc’s motto is #PeoplePossible, which means having the ability to respond to continuously changing business needs with courage, tenacity, competence, and being passionate in serving customers.

MBE Franchising: The Partner of your greatest beginnings

Open your MBE Center and provide end-to-end services to your professional clients in order to fuel their growth.

If you are considering starting your own business, choosing a proven franchise business model may represent your milestone to boost your entrepreneurial career.

Become an MBE Entrepreneur and provide small and medium-sized companies with a portfolio of professional end-to-end solutions for their business activities. From shipping to fulfillment, from print & marketing services to e-Commerce.

MBE is here to support and guide you in your entrepreneurial career.

A proven business model

Meet the MBE team

Meet the MBE team


We area #PeoplePossible

Each day, hundreds of passionate
MBE entrepreneurs live the #PeoplePossible
mission: to create custom-made solutions
that transform clients’ professional and personal
challenges into achieved goals.

Advanced and continuous training

We will help you and your team
acquire all the skills you need.
With advanced and on-site training
tools at certified centers. With the
constant support of our Network.

Competitive solutions

Thanks to MBE, you can become
a Solution Manager and offer your
customers a full range of effective,
state-of-the-art solutions.
To develop the full potential of their

Omni-channel marketing

MBE will support you through
our business programs, lead
generation initiatives and
omni-channel marketing campaigns.

Ready to take a leap forward in your working life?

If your goal is to grow your digital skills and your business, then so is ours. With the talent that you and thousands of other Entrepreneurs like you have, we can give the market what it asks of us and make a difference, together.

Take charge of your future within the MBE team:
now is the time to unleash your potential.